SthalaPulse — Platform Walkthrough

VISCHARI SOLUTIONS

STHALAPULSE · 01 / 20

Overview

SthalaPulse — One Platform for Your Entire Facility

Vischari SthalaPulse

Modular Facilities Management, Built for Where Work Actually Happens

Space, assets, maintenance and help desk on one cloud platform — with field apps that keep working in basements, plant rooms and branch back offices where the network does not.

✓ Space & seat management with live floor plans

✓ Asset lifecycle with QR tagging & gate passes

✓ Preventive maintenance & AMC tracking

✓ Help desk with SLA & TAT analytics

✓ Offline-first mobile for field teams

✓ API-first — connects to your HRMS & ERP

Prepared by Vischari Solutions

Product & Platform Team

June 2026

Version 1.0

20 Slides

~30 minute walkthrough

VISCHARI SOLUTIONS

STHALAPULSE · 02 / 20

Positioning

Everything You Expect From an FMS — and the Things You've Stopped Expecting

What every serious FMS must do — SthalaPulse does

✓ Modular — buy only the modules you need

✓ Multi-site, multi-floor, multi-shift

✓ Seat allocation & occupancy MIS

✓ Preventive maintenance & AMC alerts

✓ SLA-tracked ticketing with escalations

✓ Scheduled email reports & digests

Where SthalaPulse goes further

📴 Offline-first field apps

Technicians complete work orders, checklists and asset scans with zero network — everything syncs when they surface.

🔌 API-first, not export-only

Documented REST API and webhooks on every module. HRMS joiners/leavers, ERP, access control — connected, not emailed.

🚀 Self-serve onboarding

Guided import wizards for your floors, seats, assets and people. Live in days — no paid data-conversion services.

VISCHARI SOLUTIONS

STHALAPULSE · 03 / 20

Platform

Modular by Design — Start With Four, Grow to Fourteen

Module Map

License per module · add anytime

Core — available today

🪑

Space Management

🏷️

Asset Management

🔧

Maintenance / CMMS

🎫

Help Desk

Expanding suite — on the roadmap

💺

Hot Desk Booking

🏠

Property & Lease

📜

Contracts

📅

Room Reservations

🛏️

Guest House

📬

Mail Room

✅

Branch Checklists

⚡

Energy & ESG

🪪

Visitor Management

💳

Business Cards

VISCHARI SOLUTIONS

STHALAPULSE · 04 / 20

Auth & Roles

Enterprise Sign-in, Role-based Access, Your Org Structure

Sign in to SthalaPulse

Work email Password

or

Two-factor authentication enforced for Admin roles.

Your structure, mirrored

🏛️ Your Organisation
  └ 🌆 South Region
     └ 🏢 Kochi — Infopark Campus
        └ 🧱 Tower A · Floor 3
           └ 🪑 Zone 3B · 84 seats
     └ 🏢 Bengaluru — ORR Office
     └ 🏢 Hyderabad — Hitec City

Role templates

Tenant Admin Facility Manager Technician Help Desk Agent Employee Vendor Management (read-only)

VISCHARI SOLUTIONS

STHALAPULSE · 05 / 20

Dashboard

The Facility Manager's Morning View

Facility Operations · All Sites

Thu 04 Jun 2026 · refreshed 2 min ago

Occupancy

86%

1,067 of 1,240 seats

Open Tickets

34

5 SLA at risk

PM Compliance

92%

June schedule

AMCs Expiring

3

next 30 days

Ticket closure rate · last 12 weeks

Work order status

VISCHARI SOLUTIONS

STHALAPULSE · 06 / 20

Space

Live Floor Plans — Allocate, Block, Release

Kochi · Tower A · Floor 3 — Zone 3B

84 seats · 71 allocated · 6 hot desks · 7 vacant

Allocated Hot desk Blocked Vacant

Seat	Employee	Department	Shift	Status
3B-014	Anjali Deshmukh	Customer Success	General	Allocated
3B-015	Rahul Khanna	Engineering	General	Allocated
3B-016	—	Operations (reserved)	Night	Blocked
3B-017	—	—	—	Hot desk

VISCHARI SOLUTIONS

STHALAPULSE · 07 / 20

Space

Shift Seating & Occupancy Intelligence

Occupancy & Shifts · Kochi Campus

June 2026

Occupancy by floor

Seat	Shift 1 (06–14)	Shift 2 (14–22)	Shift 3 (22–06)
2A-031	Divya Rathore	Arjun Das	Faisal Ansari
2A-032	Gurpreet Singh	Ananya Banerjee	—
2A-033	Lakshmi Subramanian	—	Naveen Patel

VISCHARI SOLUTIONS

STHALAPULSE · 08 / 20

Assets

Every Asset, Tagged and Traceable

Asset Register · 4,812 assets

In use

4,317

In stock

381

Under repair

86

Low-stock alerts

4

Asset ID	Asset	Allocated to	Location	Warranty / AMC	Status
SP-AST-00412	Dell Latitude 5450	Rahul Khanna	Kochi · 3B-015	Warranty to 02/2028	In use
SP-AST-01187	Daikin 2T Split AC	—	Bengaluru · F2 Server Rm	AMC to 09/2026	In use
SP-AST-02954	Godrej 4-dr Cabinet	Admin Store	Hyderabad · B1 Store	—	In stock
SP-AST-00761	Epson EB-X51 Projector	Meeting Rm 4A	Kochi · Tower A F4	Warranty expired	Under repair
SP-AST-03328	UPS 10 kVA	—	Kochi · B1 Utility	AMC to 07/2026	Gate pass out

Every asset carries a printable QR label · scan from the mobile app to see history, raise a ticket, or record a transfer. Inter-site movement requires an approved gate pass.

VISCHARI SOLUTIONS

STHALAPULSE · 09 / 20

Maintenance

Preventive by Schedule, Responsive by the Hour

Work Orders · June 2026

51 this month · 47 on track

WO #	Task	Type	Assignee	Due	Status
WO-1183	AHU filter replacement · Tower A	Preventive	Suresh Kumar	05 Jun	In progress
WO-1184	DG set monthly load test	Preventive	Powertech (vendor)	06 Jun	Scheduled
WO-1179	Lift 2 door sensor fault	Breakdown	KONE AMC team	04 Jun	Awaiting parts
WO-1166	Pantry RO service overdue	Preventive	Aquapure (vendor)	30 May	Overdue 5d

52-week PM planner · HVAC — Tower A

AMC expiry alerts: KONE Lifts (renew by 12 Jul) · Daikin HVAC (renew by 28 Jul) · Eureka Forbes (renew by 03 Aug). Vendor SLA & feedback scores tracked per contract. AI-tuned PM intervals on the roadmap — see Intelligence.

VISCHARI SOLUTIONS

STHALAPULSE · 10 / 20

Offline-first · USP

The Basement Test: Work Orders That Don't Need a Signal

✈ Offline

No network — working offline. 3 updates queued.

WO-1183 · AHU Filter Replacement

Tower A · B1 Plant Room

✓ Isolate AHU & lock outDone

✓ Remove old filters (photo)Done 📷

Install new filtersNow

Record pressure dropNext

1 · Work offline, fully

Steps, photos, signatures, asset scans and meter readings save to the device — the app never blocks on the network.

2 · Sync on surfacing

Back in coverage, queued updates push automatically in the background. Resumable photo uploads — no lost evidence.

3 · Conflicts surfaced, not silently lost

If a work order changed while the technician was underground, the supervisor sees both versions and resolves in one tap.

VISCHARI SOLUTIONS

STHALAPULSE · 11 / 20

Help Desk

Raise It Anywhere, Resolve It on the Clock

Ticket Queue · All Sites

34 open · 5 SLA at risk · Thu 04 Jun 2026

Ticket	Requester	Category	Location	SLA	Status
TKT-2041	Anjali Deshmukh	Electrical	Kochi · Tower A F3	2h 10m left	Assigned
TKT-2042	Rahul Khanna	HVAC	Kochi · Tower A F4	4h 35m left	In progress
TKT-2043	Ananya Banerjee	Housekeeping	Bengaluru · ORR F2	55m left	SLA at risk
TKT-2044	Faisal Ansari	IT / Network	Hyderabad · Hitec City	Breached 1h 20m	SLA breached
TKT-2045	Divya Rathore	Plumbing	Kochi · Tower A B1	6h 05m left	New

Raise a ticket from anywhere

🖥️

Web portal

Category-guided form with location picker

📱

Mobile app

One tap with photo attached from the spot

📧

Email-to-ticket

Mail the help desk address — auto-logged

VISCHARI SOLUTIONS

STHALAPULSE · 12 / 20

Analytics

SLA & TAT — The Numbers Your Reviews Run On

Service Analytics · Jan–Jun 2026

All sites · filter by site, category, vendor

Avg resolution hours by category

SLA compliance & CSAT trend

Avg first response

22 min

CSAT (June)

4.4 / 5

SLA compliance (June)

91%

Hotspot

Tower A · B1

VISCHARI SOLUTIONS

STHALAPULSE · 13 / 20

Employee Experience

One App Every Employee Actually Opens

●●● 9:41

Thu 04 Jun · Kochi · Tower A

Good morning, Anjali

🎫

Raise ticket

🪑

My seat

📅

Book room

✅

Approvals

My open tickets

TKT-2041 · Desk socket sparkingAssigned

TKT-2046 · Chair wheel brokenResolved

📷 One-tap ticket with photo

Snap the broken AC, pick a category, done. Location pre-filled from the employee's seat.

✅ Approvals on the go

Seat requests, gate passes and requisitions approved from the phone — no laptop hunt.

📴 Submissions queue offline too

Raised a ticket in the basement? It queues on the device and sends the moment coverage returns.

VISCHARI SOLUTIONS

STHALAPULSE · 14 / 20

Onboarding

Live in Days, Not Months — and No Services Invoice

Setup Wizard · Your Organisation

Step 2 of 4

✓

Sites & floors

3 sites · 11 floors

2

People import

In progress

3

Seats & assets

Pending

4

Go live

Pending

📄 employees.xlsx

1,238 rows valid 2 rows need attention

Row 847 · Suresh Kumar — department "Facilites" not found. Did you mean Facilities? Fix inline

VISCHARI SOLUTIONS

STHALAPULSE · 15 / 20

Integrations

API-first: Connected to Your Stack, Not Emailing It

Integration Hub

Documented REST API on every module

👥

HRMS sync

Joiners & leavers

🔵

Google Workspace

SSO & calendar

🟦

Microsoft 365

Entra ID & Outlook

🚪

Access control

Utilisation data in

🧾

ERP / Accounting

Asset & cost data out

💬

WhatsApp & SMS

Notification channels

🪝

Webhooks

Event push, signed

📚

REST API docs

Every module, public

POST https://yourcompany.example/webhooks/sthalapulse
{
  "event": "ticket.sla_breached",
  "ticket_id": "TKT-2044",
  "category": "IT / Network",
  "site": "Hyderabad - Hitec City",
  "breached_at": "2026-06-04T11:42:00+05:30",
  "escalated_to": "[email protected]"
}

VISCHARI SOLUTIONS

STHALAPULSE · 16 / 20

Intelligence

AI That Works on Your Data — Shipping in Phases

Intelligence Layer

Built on your operational history

🤖

Roadmap

AI ticket triage

Auto-categorise and route incoming tickets from text and photos, and draft the first response for the agent to approve.

🛠️

Roadmap

AI-enabled preventive maintenance

PM intervals tuned from your own breakdown and meter history — assets that fail more get serviced sooner, healthy ones less often. Schedules stop being guesses.

🚨

Roadmap

Anomaly alerts

Meter readings and breakdown patterns flagged before failure — a chiller drawing 18% more power gets a ticket before it trips.

📰

Roadmap

Monthly insight digests

An auto-generated narrative of cost, SLA and occupancy trends — the analyst-style monthly report, without the analyst invoice.

Sequenced deliberately: AI features ship only after the platform has accumulated enough of your tickets, work orders and readings to be useful — intelligence on real data, not demos.

VISCHARI SOLUTIONS

STHALAPULSE · 17 / 20

Comparison

Where We Match, Where We Pull Away

Capability Comparison

Happy to demo any row live

Capability	SthalaPulse	Legacy FMS suites
Modular licensing	✓	✓
Web MIS reports	✓	✓
Offline-first field apps	✓	—
iOS + Android parity	✓	Partial
Public API & webhooks	✓	Limited
Self-serve onboarding	✓	Services-led
In-product live dashboards	✓	Emailed reports
AI-assisted operations	Roadmap	—

VISCHARI SOLUTIONS

STHALAPULSE · 18 / 20

Rollout

Pilot First, Then Scale on Proof

Rollout Plan · Sequential Phases

Each phase gated on the previous one working

Phase 01

Pilot site setup

Sites, floors and zones configured; people, seats and assets imported; SSO connected.

Phase 02

Core modules live

Space, assets, maintenance and help desk in daily use at the pilot site, with field apps in technicians' hands.

Phase 03

Scale out

All sites onboarded, vendors live on their portal, reporting cadence established with your management.

Phase 04

Expand

Booking, visitor, energy and other modules switched on as your needs grow — same platform, same data.

Phases are sequential and proof-gated, not calendar-driven. Each one starts when the previous one is demonstrably working for your team.

VISCHARI SOLUTIONS

STHALAPULSE · 19 / 20

Next Steps

Six Decisions Stand Between Today and Your Pilot

Items for Confirmation

To be closed in one working session

Pilot site selection. Which location runs the pilot — a single tower, campus or branch cluster sets the import scope.
SSO provider. Google Workspace or Microsoft Entra ID — we connect whichever your organisation runs.
HRMS source for people sync. Which system holds the employee master, and whether sync starts as CSV/SFTP or direct API.
Floor-plan availability. What format your layouts exist in — CAD, PDF or image — so seat placement can begin on day one.
Ticket categories & SLA matrix workshop. A short session with your facility and IT leads to map categories, priorities and response targets.
Module set for pilot. All four core modules, or a staged start — for example help desk plus assets first.

Approximately one hour, six decisions.

VISCHARI SOLUTIONS

STHALAPULSE · 20 / 20

Approval

Walkthrough Sign-off

The undersigned confirm that this walkthrough accurately reflects the SthalaPulse platform scope to be piloted — the space, asset, maintenance and help desk modules, the field and employee mobile applications, and the integration approach presented herein — and approve proceeding to pilot provisioning on this basis.

For Client Organisation

Name

Designation

Date

For Vischari Solutions LLP

Name

Designation

Date